Respectful Behaviours and Language.

         

Each family and family member should be treated with respect .Treating other people with respect involves being thoughtful and considerate, and honouring individual differences We show respect for others in everything we say and do. Mutual respect between the family and the service provider can support and nurture the service relationship, while a lack of respect from either person can harm the relationship. * Facts and Concepts “Respect” in familyservice provider relationships. Respectful and supportive behaviours have been found to be one of the most important factors in determining parents’ satisfaction with services . Service providers and parents have rated “respectful and supportive care” to be an aspect of family-centred service that is done well To build on this element of family-centred .

* Strategies For Using Respectful Behaviours and Language. Create opportunities for respectful communication. Select an environment that allows you to share information. Consider the privacy, noise level and other potential distractions. When sharing information back and forth, be sure to take the time to say what you want or need to say. Breathe deeply and speak calmly. Service providers: Allow time for parents to digest all the information you have given them. Don’t grab a parent in a busy hallway to divulge information. Service Providers: Share complete, honest, and unbiased information. Avoid screening information based on your judgements and values Parents: Don’t be afraid to say, “I need a few minutes to take in what you have just told me”. Collect your thoughts and be ready to ask questions. language, religion, geographic location, income status, gender, sexual orientation, disability, and occupation Be aware of the cultural values that you are bringing with you and take time to learn about the cultures of other people . Put away your prejudices before you sit down with each other. See the person for who they are and why you have come together.

* Speak directly to the family member with the disability. As much as possible, include the child/youth with a disability in the discussion and meeting. Service providers: Acknowledge, greet, and speak with the child/youth with a disability, as well as the other members of the family. Parents: Make sure you give your child an opportunity to speak and to respond to the service provider. * Use positive “person first” language. Always talk about the person before talking about the disability .Avoid using phrases that suggest that the disability has a negative effect on the person’s.

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