Respectful Behaviours and Language.

 



Respectful Behaviours and Language.

Each family and family member should be treated with

respect .Treating other

people with respect involves being thoughtful and

considerate, and honouring individual differences

We show respect for

others in everything we say and do. Mutual respect

between the family and the service provider can

support and nurture the service relationship, while a

lack of respect from either person can harm the

relationship.


                                                                               


* Facts and Concepts

Respect” in familyservice provider relationships. Respectful andsupportive behaviours have been found to be one of

the most important factors in determining parents’

satisfaction with services .

Service providers and parents have

rated “respectful and supportive care” to be an aspect

of family-centred service that is done well To build on this element of

family-centred .


         


                       

* Strategies For Using

Respectful Behaviours and

Language.

Create opportunities for respectful

communication.


Select an environment that allows you to

share information. Consider the privacy, noise

level and other potential distractions.

When sharing information back and forth, be

sure to take the time to say what you want or

need to say. Breathe deeply and speak

calmly.

Service providers: Allow time for parents to

digest all the information you have given

them. Don’t grab a parent in a busy hallway

to divulge information.

Service Providers: Share complete, honest,

and unbiased information. Avoid screening

information based on your judgements and

values



Parents: Don’t be afraid to say, “I need a few

minutes to take in what you have just told

me”. Collect your thoughts and be ready to

ask questions.


language, religion, geographic location,

income status, gender, sexual orientation,

disability, and occupation

Be aware of the cultural values that you are

bringing with you and take time to learn about

the cultures of other people .

Put away your prejudices before you sit down

with each other. See the person for who they

are and why you have come together.


                                                              



* Speak directly to the family member with the

disability.


As much as possible, include the child/youth

with a disability in the discussion and meeting.

Service providers: Acknowledge, greet, and

speak with the child/youth with a disability, as

well as the other members of the family.

Parents: Make sure you give your child an

opportunity to speak and to respond to the

service provider.

                                                                        



  • Use positive “person first” language.

Always talk about the person before talking

about the disability .Avoid using phrases that suggest that the

disability has a negative effect on the person’s.



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