Respectful Behaviours and Language.
Each family and family member should be treated with
respect .Treating other
people with respect involves being thoughtful and
considerate, and honouring individual differences
We show respect for
others in everything we say and do. Mutual respect
between the family and the service provider can
support and nurture the service relationship, while a
lack of respect from either person can harm the
relationship.
* Facts and Concepts
“Respect” in familyservice provider relationships. Respectful andsupportive behaviours have been found to be one of
the most important factors in determining parents’
satisfaction with services .
Service providers and parents have
rated “respectful and supportive care” to be an aspect
of family-centred service that is done well To build on this element of
family-centred .
* Strategies For Using
Respectful Behaviours and
Language.
Create opportunities for respectful
communication.
Select an environment that allows you to
share information. Consider the privacy, noise
level and other potential distractions.
When sharing information back and forth, be
sure to take the time to say what you want or
need to say. Breathe deeply and speak
calmly.
Service providers: Allow time for parents to
digest all the information you have given
them. Don’t grab a parent in a busy hallway
to divulge information.
Service Providers: Share complete, honest,
and unbiased information. Avoid screening
information based on your judgements and
values
Parents: Don’t be afraid to say, “I need a few
minutes to take in what you have just told
me”. Collect your thoughts and be ready to
ask questions.
language, religion, geographic location,
income status, gender, sexual orientation,
disability, and occupation
Be aware of the cultural values that you are
bringing with you and take time to learn about
the cultures of other people .
Put away your prejudices before you sit down
with each other. See the person for who they
are and why you have come together.
* Speak directly to the family member with the
disability.
As much as possible, include the child/youth
with a disability in the discussion and meeting.
Service providers: Acknowledge, greet, and
speak with the child/youth with a disability, as
well as the other members of the family.
Parents: Make sure you give your child an
opportunity to speak and to respond to the
service provider.
Use positive “person first” language.
Always talk about the person before talking
about the disability .Avoid using phrases that suggest that the
disability has a negative effect on the person’s.
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